Frequently asked Questions
Welcome to the Frequently Asked Questions (FAQ) page for Periyar Cabs, a premier taxi service company providing safe, reliable and affordable transportation solutions in Kerala and Tamilnadu. We are committed to providing our customers with the highest level of customer service, and we believe that transparency and clear communication are essential to achieving this goal. On this page, you will find answers to some of the most commonly asked questions about our services, including outstation taxi, airport transfer, pilgrimage taxi, and tourist destination taxi services. If you don’t find the information you are looking for, please don’t hesitate to contact our customer support team who will be happy to assist you.
General Questions
Periyar Cabs offers a wide range of taxi services, including outstation taxi service, airport transfer, pilgrim taxi, and tourist destination taxi service.
Periyar Cabs mainly focuses on providing taxi services in Kerala State and Tamilnadu.
Periyar Cabs provides multiple booking options for the convenience of customers, including online booking, WhatsApp chat booking, and on-call booking.
Yes, Periyar Cabs offers taxi services round the clock, 24×7.
Yes, Periyar Cabs offers one-way taxi services for customers who only require a taxi for a single trip.
Yes, Periyar Cabs employs experienced and professional drivers who can communicate in English and other languages.
Periyar Cabs offers a wide range of vehicles for taxi services, including hatchbacks, sedans, SUVs, and tempo travellers.
Yes, you can choose the type of vehicle for your trip based on your requirements and the availability of the vehicle. We offer a range of vehicles, including hatchbacks, sedans, SUVs, and luxury cars.
Yes, we provide round-trip packages for outstation trips. Our packages include all expenses such as fuel, driver allowance, tolls, and parking fees.
Yes, we provide both AC and non-AC taxis depending on the customer’s preference and the type of vehicle available.
Yes, we can provide baby seats and other special requirements upon request. Please mention your requirements while booking the taxi so that we can make necessary arrangements.
Safety
We have implemented various safety measures such as regular sanitization of our vehicles, mandatory mask-wearing for our drivers and passengers, and providing hand sanitizers in our vehicles.
Yes, our drivers undergo regular health check-ups to ensure they are healthy and fit to drive.
Yes, we can arrange a driver with a COVID-19 negative certificate on request.
We have special safety measures in place for female passengers traveling alone, including female drivers upon request, regular vehicle tracking, and ensuring that the driver and passenger details are shared with a trusted contact.
In case you feel unwell during the trip, our drivers will take you to the nearest medical facility or hospital for medical attention.
We have a dedicated team that regularly maintains and services our vehicles to ensure they are safe and roadworthy.
In case of a breakdown or accident, we have a 24×7 customer support team that will assist you and provide a replacement vehicle if required.
Yes, we can arrange for you to see the vehicle before booking if required.
Payment/ Cancellation
Periyar Cabs accepts payments through multiple modes, including cash, credit card, debit card, and online payment methods.
Our cancellation policy varies depending on the type of booking and the time of cancellation. Please refer to our Terms or contact our customer service team for more details.
No, Periyar Cabs does not charge any additional fees for advance booking.
Yes, we request our customers to pay a small advance amount while booking to confirm the trip. The remaining amount can be paid at the end of the trip.
Yes, you can make changes to your booking details by contacting our customer service team. However, it is subject to availability and may incur additional charges.
Complaints
We take customer complaints very seriously. You can reach out to our customer support team via phone, email, or WhatsApp to report your complaint, and we will investigate and address it as soon as possible.
We aim to resolve customer complaints as soon as possible, but the resolution time may vary depending on the complexity of the issue. We will keep you informed throughout the process.
If you are not satisfied with the resolution of your complaint, you can escalate it to our management team, who will review the issue and take appropriate action.
We have a standard operating procedure in place to ensure that all customer complaints are addressed promptly and appropriately. We also conduct regular reviews to identify areas for improvement in our service delivery.
Legal
Yes, we are a licensed and insured taxi service provider. Our drivers are trained and licensed, and our vehicles are regularly inspected and maintained.
Yes, all our vehicles are insured to cover any unforeseen events or accidents.
Can’t find what you need? Please contact us : email: book@periyarcabs.com | WhatsApp Chat | Call: +91 9605 860 724